Frequently Asked Cat Questions
Yes. We only sell 100% genuine and brand-authorized products sourced directly from official companies and distributors in Bangladesh.
Yes. All products come with the official brand/manufacturer warranty. Warranty terms and duration depend on the specific brand and product category.
You can place an order directly on our website by selecting your desired product and following the checkout process. For assistance, you can also contact our support team.
We accept Cash on Delivery (COD), bank transfer, mobile banking (bKash, Nagad, Rocket), and debit/credit card payments through secure gateways.
Yes, COD is available in most locations across Bangladesh. However, certain high-value products may require advance payment.
Delivery usually takes 1 working day inside Dhaka and 1–2 working days outside Dhaka. Delivery time may vary depending on product availability and location.
Delivery charges (if applicable) are mentioned at checkout. In some cases, we offer free delivery as part of promotional campaigns. Some product delivery charges are fixed by phone or WhatsApp.
Yes, products can be returned under our Return & Refund Policy if they are damaged, defective, or incorrect. For change-of-mind returns, the product must be unused, unopened, and in its original packaging. I just wanted to let you know that delivery charge is applicable.
Warranty claims can be made directly through the brand’s authorized service center. We will guide you through the process if you need assistance.
You can stay updated by visiting our website regularly, subscribing to our newsletter, or following us on social media.
Yes! Along with selling products, we provide detailed product reviews and comparisons to help you make the best buying decision.
